Engagement Information to Information Product Improvement
(Up to date Oct 2025)
What’s SmartThings Analytics?
SmartThings Analytics is an unique device accessible to Works with SmartThings companions, designed to offer you clear visibility into how clients use your licensed merchandise in SmartThings — all with PII-safe, real-world engagement knowledge.
View key metrics just like the variety of registered and energetic gadgets, the place your clients are positioned, which different merchandise are used together with your product for routines, and the SmartThings Capabilities which might be mostly used, which assist inform how clients work together together with your merchandise.
Leverage these insights to optimize your merchandise and product roadmap.
“Prior to now, we had been unable to acquire engagement knowledge after buy, however now, the Analytics Dashboard has helped us create actionable insights.”
Maude Shen, Software program Product Supervisor, WiZ Linked
What’s New in Analytics (2025 Updates)
Since our final replace, SmartThings Analytics has grown extra highly effective — we’ve added unique engagement insights (solely accessible with SmartThings) and new options designed to offer WWST companions deeper, actionable views into utilization.
Highlights of this replace embody:
- Product mixture insights — Establish which merchandise your gadgets are most continuously used with for SmartThings routines, serving to you uncover integration and partnership alternatives.
- Class filtering — Section by product class to investigate developments inside particular components of your portfolio.
- Enhanced time-series flexibility — Toggle between day by day, weekly, or month-to-month views to investigate engagement developments over time.
- Refreshed UI & visualization enhancements — Use a cleaner, extra intuitive dashboard for sooner insights.
- Extra worth for WWST Companions — These superior analytics stay a singular profit after certifying as Works with SmartThings.
Our newest enhancements construct on the inspiration of real-world utilization and capability-level insights with SmartThings Analytics, including extra insights, filters, and readability to help your product technique.
Why Ought to Builders and Product Groups Use SmartThings Analytics?
Accumulating consumer engagement knowledge may be troublesome — particularly for companions who manufacture Hub Linked gadgets. SmartThings Analytics continues to evolve to assist companions higher perceive their SmartThings customers.
After we launched Analytics in 2023, companions might observe Registered and Energetic gadgets. In 2024, we added country-level and Functionality-level knowledge, answering questions like, “Are customers truly altering the colour of their lights?”
Now in 2025, we’ve launched category-level knowledge and insights into what different merchandise your gadgets are used with — unique knowledge accessible solely by way of SmartThings. See insights like “my product is added to a routine together with Lights 60% of the time.”Or uncover that your product is utilized in routines with Leisure & Media 30% of the time, and with audio system getting essentially the most use inside the class.
Leverage these insights to drive higher product selections and ship improved consumer experiences.
Key Options of SmartThings Analytics
- Actual-world Utilization Information: SmartThings Analytics makes it simple to know in case your customers are engaged together with your merchandise by offering real-world utilization knowledge, which we’ve in-built a approach that provides you actionable knowledge whereas nonetheless defending the privateness of customers’ knowledge.
- Person-friendly Interface: With an intuitive and user-friendly interface, the Analytics device ensures a seamless expertise for product house owners and builders of all ranges.
- A number of Methods to Achieve Insights:
- Filter by product, product catalog, or complete portfolio
- See the variety of registered gadgets and energetic gadgets
- View knowledge by nation or area
- Select date ranges (fast choose 7, 30, 90 days, or select a customized vary)
- Establish essentially the most used SmartThings “Capabilities” and product combos
Product Questions that SmartThings Analytics Solutions
With SmartThings Analytics, companions can reply key product questions equivalent to:
- The place am I getting most of my product gross sales? Wherein nations do I’ve essentially the most energetic consumer base?
- What options / SmartThings Capabilities do my clients use essentially the most? That are used the least?
- What different merchandise are my gadgets used with in routines?
- How is that this sensible residence machine class doing inside my portfolio?
- What number of energetic gadgets do I’ve in comparison with registered gadgets?
- How are the energetic gadgets and registered gadgets trending over time?
- Did machine registrations go up after our current advertising marketing campaign? Or after the occasion the place we showcased our model?
Get Began with SmartThings Analytics?
Able to view Analytics to your machine(s)? Right here’s a fast useful resource information that will help you get began:
1. Start by Accessing Analytics
Analytics is barely accessible to companions who’ve Works with SmartThings (WWST) licensed merchandise.
Go to the SmartThings Developer Console → SmartThings Certification Console (through Instruments Menu on the prime) → Then Navigate to the Analytics part (backside icon of left menu),
Do you’ve got merchandise you wish to combine with SmartThings? Fill out this way to be taught extra about getting licensed and starting your partnership with SmartThings.
Learn on for a screen-by-screen walkthrough.
In case you have a WWST-certified product(s) however should not have entry to the Console, e mail us at companions@smartthings.com.
2. Set Up Your Search Parameters
With Analytics you possibly can search by:
Product(s): Search by one product, a class, or all to see a portfolio view of how your merchandise are getting used.
Date: See the final 7, 30, or 90 days of information, or select a customized knowledge vary.
Location: View knowledge by county or area.
3. View Information for Insights
Registered Gadgets: View gadgets which might be registered with SmartThings.
Energetic Gadgets: View gadgets with an occasion or a web based standing within the final 24 hours. Gadgets could go from the inactive state to the energetic state and vice versa.
Capabilities: See SmartThings Capabilities which might be getting used to your product or merchandise. Get a glimpse of which capabilities are essentially the most used.
Geo Location: View by nation or area.
See the place your merchandise are being utilized by nation or by area.
Any of those fields may be made full-screen or zoomed in on. The information can be exported as a CSV.
Merchandise Your Gadgets are Used With
View what different product classes and particular gadgets are being utilized in SmartThings routines together with your product (s).
Our newest replace with Analytics represents one other avenue for offering extra worth for WWST Licensed companions. Entry to this number of utilization knowledge is important in understanding how customers use your merchandise.
Prepared to realize extra product insights? Navigate to Analytics within the Certification Console to see these insights and apply them to your product technique.
Wish to combine your gadgets with SmartThings? Go to https://developer.smartthings.com to entry instruments like Edge Builder and Check Suite, after which leverage our Certification Console to get your gadgets licensed.
Fill out this way to be taught extra about integrating with SmartThings.
