AT&T will purchase most of Lumen’s fiber markets (CenturyLink and Quantum Fiber’s father or mother firm) in 2026. What does this imply for present AT&T and Lumen clients? Find out how this web supplier consolidation may have an effect on your web service, pricing and protection, with insights from our broadband knowledgeable.
Leap to:
Present Quantum Fiber and CenturyLink clients: Be looking out for e-mail or different communications out of your web supplier about any upcoming modifications. Your supplier could offer you particulars about anticipated plan changes.* Nonetheless, if you’re not absolutely happy together with your present web plan, it could be a great time to buy round and evaluate different web suppliers in your space.
*By no means share private info, together with usernames, passwords or bank card knowledge by way of textual content or e-mail. Keep away from scams or phishing makes an attempt by contacting your web supplier’s customer support line immediately earlier than discussing particulars of your account.
Adjustments to pricing and repair phrases
Pricing and phrases for house web service could also be affected relying on a buyer’s present fiber web plan.
- Low cost web plans: Base pricing and speeds out there could change. Quantum Fiber’s least expensive web deal is 200 Mbps at $45.00/mo. Nonetheless, AT&T Fiber’s base plan is 100 Mbps for $45.00/mo.* Due to this fact, clients in legacy Quantum Fiber areas who join web service post-acquisition will possible pay extra for brand new web service
- Contracts/ETFs: Neither Quantum Fiber, CenturyLink or AT&T have web contracts or early termination charges (ETFs), so no modifications are anticipated in these areas
*Plus taxes (w/ eligible Autopay & Paperless invoice). Value after $10/mo low cost with eligible Autopay & Paperless invoice (w/in 2 payments). Month-to-month State Price Restoration Cost in TX, OH, NV applies. See supply particulars beneath. One time set up chrg could apply. Ltd. avail/areas. Up to date as of 04/14/26.
Bundling and transferring benefits
Nonetheless, there are advantages for house web customers within the inherited Lumen areas that can now be underneath the AT&T umbrella of manufacturers.
- Bundle reductions: You possibly can make the most of Quantum Fiber’s current reductions
- Sooner speeds: Present AT&T Cellular clients residing within the acquired Lumen areas who’re in search of sooner web of their space will achieve entry to fiber speeds as much as 8 Gbps (relying on space). These multi-gig speeds surpass the 4.7 Gbps* most out there to clients in different current AT&T protection areas
- Simplified transferring: AT&T house web clients transferring from current AT&T areas to inherited Quantum Fiber areas may have a better time transferring their service to their new houses, since they aren’t switching suppliers
*Speeds based mostly on wired connection. Precise speeds could range. For 5GIG, single gadget wired velocity most 4.7Gbps. For more information, go to www.att.com/speed101. Up to date as of 04/14/26.
Safety and infrastructure advantages
AT&T’s safety features and funding capital have a number of benefits for its newly acquired fiber areas.
- Safety merchandise: AT&T’s suite of safety merchandise, which incorporates safety, antivirus and parental controls to preserve youngsters secure on-line, is a complete answer for AT&T clients
- Infrastructure repairs: AT&T’s monetary sources may result in elevated infrastructure upkeep and enhancements
Customer support modifications
Carried out correctly and effectively, the AT&T-Lumen acquisition ought to present a seamless expertise for each Lumen and AT&T clients, with minimal disruption to web service, billing or customer support.
- Gradual transition: Luckily for Lumen clients, the transition won’t be too abrupt and so they can count on substantial assist all through the swap to AT&T’s care
- Ongoing assist: Lumen has dedicated to supporting AT&T for the primary two years after the acquisition
- Superior buyer care: Prospects can count on excessive satisfaction underneath AT&T’s care, based mostly on optimistic AT&T buyer critiques and a top-tier American Buyer Satisfaction Index (ACSI) score that’s 9% larger than Quantum Fiber (AT&T scored 78 vs. Lumen’s 71 in ACSI’s 2025 survey outcomes)
Web velocity and high quality
AT&T clients could also be involved whether or not the rise in clients will pressure AT&T’s community, resulting in slower web speeds or lag. Luckily, the reply is not any.
- Fiber high quality: As a result of fiber web will not be a shared connection, web service reliability and velocity shouldn’t be affected
- Constant speeds: A devoted fiber connection additionally signifies that the service doesn’t pull from a restricted ‘quantity’ of velocity. So, not like cable or 5G web, extra customers gained’t decelerate your web
Ultimate ideas on the Lumen sale
The one million-plus present Lumen clients all through 11 states included within the AT&T acquisition can count on no change in out there service and reliability. Though changing into absolutely built-in inside AT&T may take a while, the general impact on web subscribers must be a web optimistic, with advantages outweighing any potential drawbacks.
See Allconnect’s Information hub for extra broadband info.
Written by
Lisa Iscrupe
Lead Author, Broadband & Information Content material
Lisa Iscrupe is Allconnect’s Lead Author and broadband knowledgeable specializing in web and connectiv… View profile
Edited by
Anine Sus
Editor I
Anine Sus is an editor and writer with Allconnect. With eight years of expertise enhancing and wri… View profile
